TITAN Customer Care:
Accelerate Automated Responses for Enhanced Productivity and Customer Experience
Experience the Power of Specialized Intelligent Agents to Enhance Your Customer Care, E-commerce, & Supply Chain Decision-Making
TITAN is a Canadian platform offering specialized intelligent agents. It connects to your ERP, systems, and documents to deliver instant insights, accurate responses, and business scenarios. Powered by our advanced RAG-based architecture and the best LLM, it ensures fast, reliable results without training on your data—guaranteeing strict security and privacy.
TITAN automates customer service with instant, precise responses and acts as a 24/7 AI sales agent, guiding customers and driving online purchases. It also supports supply chain planning and forecasting with instant scenario generation and analysis.
With seamless integration, enterprise-grade security, and scalable AI capabilities, TITAN optimizes operations, enhances customer engagement, and increases revenue—transforming how businesses interact with their data, customers, and employees.
TITAN Supply Chain leverages ERP and supply chain data to provide instant, accurate insights for logistics, manufacturing, and operations. It enhances efficiency, accelerates decision-making, and supports key executives in supply chain, operations, and finance
TITAN Supply Chain:
Real-Time Critical Insights for Precise Planning
TITAN automates responses using company data, improving productivity and customer experience while ensuring data security. It delivers instant, accurate support for agents and automated replies, making it ideal for businesses seeking to optimize customer service and internal communication
100% Accurate Personalized Response Speed Increase
TITAN delivers instant, accurate responses using your organization's internal data, ensuring precise and context-aware interactions for customers, vendors, and employees. By eliminating inaccuracies from public LLMs, it enhances customer service efficiency and enables agents to handle multiple inquiries simultaneously, improving overall engagament
TITAN Customer Care:
Accelerate Automated Responses for Enhanced Productivity and Customer Experience
TITAN automates responses using company data, improving productivity and customer experience while ensuring data security. It delivers instant, accurate support for agents and automated replies, making it ideal for businesses seeking to optimize customer service and internal communication
5-10% Online Sales Increase
TITAN leverages your product data to deliver instant, personalized recommendations, guiding customers to the best options based on their needs. Acting as a 24/7 sales agent, it enhances the shopping experience, boosts conversions, and streamlines online purchases with tailored assistance and promotions.
TITAN Sales:
Delivering 24/7 Personalized Assistance Across Digital Channels
TITAN leverages advanced AI and historical data to achieve up to 98% forecasting accuracy. It delivers real-time insights and scenario analyses, enabling faster, data-driven decision-making for financial and planning executives in manufacturing, retail, and service industries
100% Accurate Demand Forecasting Planning Capacity Increase
TITAN leverages historical and business data for instant, SKU-level demand forecasting and market adjustment analysis. It reduces planning cycles from 30 days to hours, enhancing efficiency, productivity, and market responsiveness—without costly implemnetation
TITAN Demand Forecasting:
AI-Driven Precision and Collaborative Scenario Analysis
TITAN Supply Chain leverages ERP and systems data to provide instant, accurate insights, predictive and prescriptive analysis for supply chain operations. It accelerates planning and decision-making with precision, and supports key executives in supply chain, operations, and finance.
BUSINESS CASE:
100% response speed for insights and prescriptive analysis—without costly ERP upgrades
A leading chemical manufacturer was losing market share and could not invest in a full SAP upgrade. In less than two months, TITAN leveraged their ERP and company data to deliver advanced AI capabilities, enabling prescriptive analysis aligned with their business rules. The result: over double the decision-making speed and a significant boost in market competitiveness.
TITAN Supply Chain:
Powering Smarter Planning and Faster Supply Chain Decisions
TITAN Supply Chain:
Real-Time Critical Insights for Precise Planning
TITAN Supply Chain leverages ERP and supply chain data to provide instant, accurate insights for logistics, manufacturing, and operations. It enhances efficiency, accelerates decision-making, and supports key executives in supply chain, operations, and finance.
BUSINESS CASE:
100% Response Speed Increase with the Existing ERP System
By optimizing existing ERP systems, TITAN delivers real-time analysis without requiring expensive overhauls. This enables precise, data-driven planning, increasing response speed and market competitiveness.
TITAN Demand Forecasting:
AI-Driven Precision and Collaborative Scenario Analysis
TITAN leverages advanced AI and historical data to achieve up to 98% forecasting accuracy. It delivers real-time insights and scenario analyses, enabling faster, data-driven decision-making for financial and planning executives in manufacturing, retail, and service industries.
BUSINESS CASE:
100% Accurate Demand Forecasting Planning Capacity Increase
TITAN leverages historical and business data for instant, SKU-level demand forecasting and market adjustment analysis. It reduces planning cycles from 30 days to hours, enhancing efficiency, productivity, and market responsiveness—without costly implementation.
TITAN Customer Care:
Accelerate Automated Responses for Enhanced Productivity and Customer Experience
TITAN automates responses using company data, improving productivity and customer experience while ensuring data security. It delivers instant, accurate support for agents and automated replies, making it ideal for businesses seeking to optimize customer service and internal communication.
BUSINESS CASE:
100% Accurate Personalized Response Speed Increase
TITAN delivers instant, accurate responses using your organization's internal data, ensuring precise and context-aware interactions for customers, vendors, and employees. By eliminating inaccuracies from public LLMs, it enhances customer service efficiency and enables agents to handle multiple inquiries simultaneously, improving overall engagement.
TITAN Sales:
Delivering 24/7 Personalized Assistance Across Digital Channels
TITAN automates responses using company data, improving productivity and customer experience while ensuring data security. It delivers instant, accurate support for agents and automated replies, making it ideal for businesses seeking to optimize customer service and internal communication.
BUSINESS CASE:
5-10% Online Sales Increase
TITAN leverages your product data to deliver instant, personalized recommendations, guiding customers to the best options based on their needs. Acting as a 24/7 sales agent, it enhances the shopping experience, boosts conversions, and streamlines online purchases with tailored assistance and promotions
TITAN Demand Forecasting:
AI-Driven Precision and Collaborative Scenario Analysis
TITAN delivers an advanced AI Demand Forecasting Engine that achieves up to 98% accuracy on high-impact products. It generates fast, SKU-level forecasts along with analysis and scenarios, empowering financial and planning executives to make faster, data-driven decisions.
BUSINESS CASE:
98% accuracy with faster granular demand forecasting
A leading multinational ceramic manufacturer was limited to global-level forecasts due to an overwhelmed business intelligence unit. TITAN now enables demand forecasting at the SKU, division, brand, category, and channel levels with up to 98% accuracy on many products. It also delivers instant analysis and insights from multiple market intelligence sources, boosting planning precision and executive reporting agility.
TITAN Customer Care:
Accelerate Accurate Responses for Enhanced Productivity and Customer Experience
TITAN delivers instant, accurate responses using your company’s data, boosting productivity, enhancing customer experience, and ensuring data security. It empowers support teams with real-time assistance and customized replies to optimize customer service and communication.
BUSINESS CASE:
Over 50% faster accurate response to dealers and industrial clients
A $300 million painting manufacturer struggled to handle hundreds of technical calls and emails each month, leaving nearly 40% unanswered and facing long response times. After a fast TITAN implementation, the laboratory now delivers faster, more accurate responses to dealers and automates email replies. Unanswered calls dropped more than 50% to just 10%, a gap that will be fully closed by adding one more TITAN user.
TITAN Sales:
Delivering 24/7 Personalized Assistance Across Digital Channels
TITAN Sales brings the in-store experience online, guiding customers to the right products and promotions based on their needs. It creates a seamless, personalized journey from discovery to checkout, helping drive higher conversion rates and close more online sales.
BUSINESS CASE:
Over 5% online sales increase in one year
One of Canada’s fastest-growing electric bike manufacturers was overwhelmed by online inquiries and needed faster, more dynamic responses. After implementing TITAN, the company now automates tailored email replies and guides customers through the bike selection and purchase process. TITAN is expected to double response capacity and boost online sales by over 5% (1M+) year-end.
With seamless integration, enterprise-grade security, and scalable AI capabilities, TITAN optimizes operations, enhances customer engagement, and increases revenue—transforming how businesses interact with data, customers, and employees.
Why TITAN?
Instant Insights and Smarter Decision-Making
TITAN connects to your ERP, systems, and documents to deliver instant, accurate insights and business scenarios—accelerating decision-making across customer care, e-commerce, and supply chain operations.
AI Power Without Costly Upgrades
TITAN leverages your existing ERP and data infrastructure, delivering AI-driven forecasting, analysis, and automation without the need for expensive or disruptive ERP upgrades.
Enhanced Customer Experience and Sales Growth
TITAN automates customer service and online sales support, providing instant, personalized responses that double response capacity and boost online sales by over 5% in just one year.
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Superior Demand Forecasting Accuracy
With up to 98% forecasting accuracy at SKU, division, brand, and channel levels, TITAN enables precise, collaborative planning and significantly improves supply chain agility and financial reporting.
Enterprise-Grade Security and Seamless Integration
Built with an advanced RAG-based architecture and leading LLMs, TITAN guarantees strict data privacy, enterprise-grade security, and seamless integration with your existing systems—ensuring reliability and scalability as your business grows.
The Business Impact of TITAN
50%
increase efficiency in customer care and high customer satisfaction.
98%
demand forecasting accuracy and instant analysis for faster decision-making.
5-10%
boost online revenue with a 24/7 intelligent sales agent.
3-10
seconds generation of instant insights from legacy ERPs and scenarios development for faster supply chain planning.
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